I always bring my wife's X3 BMW for a hand car wash to this establishment, but I was completely disappointed by their reaction to some interior scratches that one of their employees inadvertently made on two of the step-ups to the front doors. Obviously, he had something sharp on the sole of one of his shoes as he "stepped up" to dry the water off the top of the car. I didn't notice the scratches until I was filling up with gas at a Q-T about a half-hour later. Upon returning and having the owner and the manager take a closer inspection to the multitude of scratches, they told me it had to be my wife's high heels (which she doesn't even wear) or something else that did that. I informed them those scratches weren't there prior to my going to get the car washed, but they were emphatic that the scratches had to be there, for one of their employees wouldn't or couldn't do that. Yeah, I know, it's just interior scratches to the X3, but we've worked hard to have a luxury vehicle and take pride in owning it and I strongly feel they should have owned up to their responsibility and have taken care of this mishap with their insurance. My BMW service advisor explained how a slipping wet shoe could have easily done this, and now I'm stuck with a $400.00 re-painting job. Just a forewarning to all. Naturally, we will never frequent this establishment again.