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  • Overall - Disappointed. The family and I were looking for a great dining experience. This was not the Flemings experience we have had in the past both in Madison, WI as well as San Diego, CA. Some of the staff was friendly and welcoming and others seemed unhappy to be working this evening. There was an odd atmosphere created by our server. We felt rushed at times and we were never offered additional drinks or wine after our bottle was gone halfway through the meal. I believe our server required additional training as she made the entire family feel as if she did not want to be at work on this Saturday evening. Perhaps something was troubling her and for that I feel terrible. Unfortunately, it spoiled our experience forcing us to leave only a 7% gratuity where normally Flemings staff deservingly earns over 20% from us. There were several mistakes made throughout the evening and rather than sitting and enjoying a second bottle of wine and more drinks, we chose to go elsewhere. Carl, the manager on duty politely came by to check on our experience, however we felt mentioning our disappointment at that time would have only further soured the evening. On a positive note, the steaks were cooked to perfection as usual and the food was hot and delicious. We dine at resturaunts like Flemings for the atmosphere, experience and the wonderful food and I am sad to say tonight, the Madison location let us down. Unfortunatly, that's enough to have our family searching for new fine dining locations in Madison.
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