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  • This is the branch where my account was opened, but it's close to my job. I have been a member over 30 yrs, back when it was Nellis Federal CU. Today I went to the DI branch and had the unfortunate pleasure of being serviced by Linda Sue Murphy. My name was the next name on the sign-up list, with her back to me, she turned to the other customer seated who happened to be Caucasian, I am African-American, and said. " I can help you"'. I spoke up and said "I'm next". She said "are you sure" and even the security guard told her "yes". The whole time I was seated at her desk, she never looked up at me when speaking to me, and she appeared unhappy that she had to assist me. I am TOTALLY insulted, I am an educated (Master's Degree) Woman, not that it should matter and I have never experienced this kind of service at any branch of this Credit Union, EVER!!!!! My father served on the board of directors in the1980's and I have been loyal since I opened my account many years ago. Because of the service I received today, I will have to find another branch to transact business at as I will never return to this location again as I may have to encounter this individual again. She, in my opinion, needs a a lesson in customer service. This is discrimination at its best, and today, I am embarrassed to be associated with One Nevada Credit Union and plan to share this experience with those whom I know have accounts at this institution. Thank you for your time, Robyn McGough
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