What a joke! We had our 16 year olds son's car towed to this place on a Sunday for service on Monday morning. Tom called my 16 year old promptly in the morning to get permission to charge a $108 "diagnostic charge" to look at the vehicle and he said ok. Well, Tom called back to give the estimate of $550.00. Ok, well thats fine but when asked to itemize the bill he quoted $$ for labor, $$ for parts AND he also wanted $108.00 for his "diagnostic charge".....really? I understand the charge if we take it elsewhere after he diagnoses the problem. After all, he did do the work to find the problem. I get it. What I don't understand is everywhere else they will take that charge off if they do the work or that would be the minimum charge. When I asked Tom the details of the estimate he was VERY defensive about his "diagnostic charge". He said "Thats what I have been doing for 20 years! Any garage that doesn't add it to the bill is flat out lying to you!" Well sir, you are mistaken. I have been taking cars to mechanics for years and have never been charged this fee unless I took it somewhere else. Just be warned, Tom doesn't get it! Do yourself a favor and go somewhere else!