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  • I lived in an apartment in Utah the last 2 years. Finally I have decided to move back to California. A month prior to my move, Alliance Residential has taken over managing the building. They seem to be professional and friendly. The new manager is awesome and easy to communicate with. He is so on it everything I requested for prepping my move. After all set and done, I was set to go and all the inspections went well. Since I'm not a college kid, i left my unit in perfect conditions. Fast forward. I suppose to receive my safety deposit refund check within a month. I kept following up with the manager (which he continues to be awesome and so patient with me). Came to find out someone in their finance department had sent me the check to my old address in Utah. Wtf? What frustrates me is that people simply do not do their job right. You are hired to do those tasks and you make mistakes on the silly things? Its been month and a half and i still have not received my check. I feel so bad because i have to keep bothering the manager at the building which he is doing his jobs on top of handling these silly mistakes that other employees created. If not Martin the manager who is being professional and awesome, I would give you a 1 star. No one reply the email I have sent. No one pick up the phone at customer service. Useless if no one wants to talk to you and fix the problem. That's not how to run a business.
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