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  • I've gone to the interchange quite a few times over the years unfortunately this was my last visit. They are consistent, they offer consistently poor service. The kitchen puts food out on time, it is the servers. It took 20 minutes before someone came to get a drink order and bring menus followed by forgetting to bring 1 of the drinks for an additional 15 minutes (while the owner was walking past me often)...at this point I almost left... Now 35 minutes in we can put our order on, yeah! (as I was about ready to start gnawing on my arm because I was starving) We order!!! Tick...Tick... Drinks empty...water empty...no bread...no salad...no soup...still no refills...Tick...Tick... 1 hour and 25 minutes of sitting the owner comes offering bread and refills...wow! Yes please...she said our food will be out shortly and that our waitress is new and overwhelmed, we let her know the timescale we have been sitting there without soup, salad, or drinks. Our waitress brought our soup and salad approximately 5 minutes later...you guessed it...we didn't even get to put our forks in and our dinners arrive. The owner stop back after dinner she took one drink off of our bill, told us how terrible the waitress was and when we return an don't see her there we will know why, gave us two wedding soups to go. When we open the soup at home I found a chicken bone in the soup. As a manager myself I believe in owning the service my colleagues deliver because it's a reflection of me then if something happens make things right along with coach and develop rather than throwing someone under the bus. Now that's just me but it made for a very uncomfortable situation making me feel like the girl would be fired because she messed up our table when in reality the owner was walking back and forth past our table all evening seating people and standing 2 tables away wrapping silverware and should have noticed what was happening herself. As for service this was my 8th visit and as stated prior service is consistently slow.
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