This is the only place nearby (as far as I know) that sells Wellness brand cat food, and that's the only cat food good enough for my cats. The staff is always polite when I go there and I've never had a problem. Once I bought the wrong kind of food by accident and they exchanged it for me with no hassle. They've also done special orders for me on things they don't normally carry. I've had nothing but positive experiences here.