Yuri has been grooming my Havanese boys for years. He is very attentive to any issues that come up...We have an appointment every 2 weeks and the boys look beautiful. I was really tired of getting ripped off at other pet salons with multiple additional charges. I like that you have the option of having the dog kenneled or in the playpen. Yuri is flexible if I need to change the appointment to accommodate travel plans. More than satisfied!