I've sort of given up writing reviews about chains. You're either going to go or not, you know? What piece of advice can I give you that you're really going to care about?
Well, this Express is the best ever. I had bought a coat on Black Friday that ripped three months in. I went in last week after talking with their customer relations hotline and they were so unbelievably nice at this store when I was coming to make my return. I'm sure that they could have been rude, but they chose to be awesome and let me exchange for stuff worth what I had paid for the jacket.
Customer service is spot on!