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  • I went to Frontier because a friend recommended them to me and also b/c they had great reviews on yelp. Gilbert was a very personable and his staff called me after the work was done to tell me that the issue was not a compressor problem but just a fan belt that was loose and a thermal fan clutch that needs replacing.Here is the problem - I called back to ask him if he was sure it was not the compressor and they assured me no. I went in and had a 15 minute conversation asking them to verify that it was not the compressor (I even told them that another mechanic told me the day before that it was the compressor) and again they assured me no. I drove off and within minutes, A/C not blowing as efficiently and now a high hissing sound. I brought it back the next day and Gilbert said, it probably needs a freon charge after 30 minutes or so of testing - Its the compressor. it was bad. I am disappointed because i asked them on 3 different occasions if they were sure it was not the compressor and they assured me that it was not. The problem with this is i would have never paid for the a/c fan belt to be tightened or replaced the fan clutch if it was indeed the compressor. Then I am also worried about the competency of the technicians. If I asked on 3 different occasions if it was the compressor and even told you that another mechanic shop said THIS was the issue, HOW do you miss this? So now I am back to square one. I just spent over $300 for you to tell me what I just spent $63 to learn - I need a compressor. Now Frontier said they would replace the compressor for around $800, (way less that the other mechanic) but now I am leery because I am now concerned with your competency. I really wanted to make Frontier my new go to mechanic based on the reviews. The shop owner was a really nice guy and seemed really confident in his initial analysis. I think an apology or even a attempt at making things right would change the way I feel about this whole situation. If I was rating Frontier on just atmosphere, friendliness, then I would give them a 5 stars, but on competency I have to go with a 2.
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