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| - I accompanied my mom on her new car purchase. This is her 3rd Mercedes and first from Fletcher Jones as she just moved here from out of state. These guys were definitely the best of the three Mercedes dealerships we've dealt with.
Our salesman was Wyndell and he was fantastic. Personable, funny, and at no point in time was he pushy. He went above and beyond to get us the best deal possible and ensure that my mom was happy. He even bought us each a Mercedes cup, even though I'm a loyal Lexus driver. I highly recommend him to anyone looking to get a car from this dealership. Between my own and my mother's many car purchases he was top 2 from any dealership, brand of car, or location that I've dealt with.
My only complaint isn't really even a complaint, more of a suggestion for the dealership as a whole. Vegas is a melting pot for people from all over the country and the world. I've lived in five states now and Nevada is the first that doesn't include license and registration in the cost of the car. This was definitely strange to both my mom and I, so finding out there was an extra almost $1000 out of pocket to register the car was a bit shocking. Granted, when purchasing a Mercedes $1000 shouldn't be a big deal, but right before the holidays and a large expense for my knee surgery in the first week of January, it was a little hard to swallow. They kind of made my mom feel "small" for being upset by this "minimal" extra fee. Not every one is from Nevada, and most haven't heard of the registration being extra, so next time be a little more understanding if people are shocked by what you guys deem to be pocket change.
Overall, great experience. Wyndell gets 5 stars. The missing star is only because I think the dealership as a whole (in no way does this reflect Wyndell's attitude) is a little spoiled by their celebrity clientele, and doesn't realize that there's people out there that purchasing a nice car is a HUGE deal and a big expense.
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