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  • There are way more efficient dealerships in town than this - ironically enough, I heard a salesman talking to a prospective buyer saying this dealership was larger so was more efficient (such BS). Everything was fine with the service done and NC inspection (took 2 hours, but the service advisor told me it would before I left my vehicle). When I got my vehicle back, I had a lanyard that was hanging from my rear view mirror missing. The service tech who brought me my car back was extremely rude when I was asking what they did with my item missing. After 15 minutes trying to ask them what they do in this situation, I found it in my glove compartment - I will not come back here knowing my belongings can be shifted during a service. In all the years I have owned a car and been to a dealership for service, none of my items have been touched until now. Go to Toyota of Concord, or frankly, any other dealership.
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