Tried to hustle me into paying $5 more at the start of things due to having a dirty drivers side mat (isn't that why I'm paying for the service to begin with!). Waited 1 hour and 39 minutes for my car to be done. Didn't vacuum the back mats or condition the leather until I pointed it out, but even then I didn't have them do the mats as I had to pee and couldn't wait another minute (no bathroom and I drank a liter of water while waiting forever). Overall inside turned out to be a 7/10, outside 6/10.. Gave me a card with "free exterior wash" for my time, however I gave it to the guy sitting next to me who was also waiting as I am unlikely to come back.