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| - First of all, I'm from LA, land of all yummy things Asian-food-related in this country, so my opinion of the quality of the food and taste are probably unfair for Cleveland's modest Asian community.
However, I don't think I have unreasonable expectations for customer service. Last night, I went in to grab some steamed buns for a quick bite while my family ran some errands. They have cold refrigerated steam buns (pork, vegetable, other options) in the fridge out in the seating area of the bakery. They offer fresh steamed buns as well. So of course, I ordered half a dozen. Now, I don't know about anyone else, but having had many a steamed bun in my day, I know that several of them can be put in a steamer at once. I stood there and waited for, no joke, 40 minutes. And when I asked how long it would be, the little girls working there said, "uh, five minutes". 10 minutes later, the owner who usually works the counter finally asked me if someone had helped me. So I mentioned that I was waiting for steamed buns and that I had been waiting a long time.
So.. get this. They finally come out. Fine. Then as I walk up to the counter to get them, she says to me with an attitude, "you know, these buns, they take time. Yeah. They take time, you know. Each one, takes like a minute. Next time, if you're in such a hurry, do it yourself. Go home and heat it up yourself." Hostile, if you can believe it.
So maybe it's just me. Maybe my idea of a bakery offering a heated version of something they have sitting out, or even a freshly made something, should have been quicker. Either that or, if it was going to take 40 minutes to make, maybe a heads up would have been in order. Who knows? I guess I'm an unreasonable person. But add that to the hostile, unapologetic, "do it yourself then" comments afterwards? Wow.
I was a big fan of this little place until I got this little gem. Not to mention that the steam buns were disgusting, and so was the little sticky rice banana leaf bundle we got. We took a bite and had to throw them all out. Not just me, who might have been biased by my nasty little experience, but also my husband and my son. Literally, had to throw them out immediately because they were smelling up the car in a disgusting way.
Anyway, so I hate to write something like this but I slept on it and am still really pissed about the experience. and now that I think on it, the last time I went here for lunch with a friend, my katsu came out cold and the sauce was pretty gross, and it also took a long time. Shoulda known. But didn't think they'd be total B*s about it.
Not going back, EVER. Would NOT recommend. Thanks for letting me vent.
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