Hmmm! I liked this place pretty well! It was fine. We did not use the restaurant but just the room before catching a flight out of Tornoto. They gave me an upgrade because we are IHG rewards club members. The employees were all pleasant. The room was very nice and we even had a kitchen. In the room there were steps to a rooftop area that actually didn't open and was sort of deemed unsafe I think. Funny that the steps were still there tho. :) We liked it! It was a Holiday Inn - the usual. Not sure why everyone else had a bad time.