I don't know what's up w/the 3 stars but this Panera is legit. I was super exciting when I saw the coming soon sign and now I may have a slight obsession with ordering rapid pickup since it's so close to my office. Orders have always been correct - and even when I accidentally ordered the wrong soup, they replaced it with the correct one without a hassle. I'm super sad to be moving offices because I will miss my (at least once) weekly half turkey avocado BLT and broccoli cheese soup. Hopefully there's one near my new gig!