So my last knife was stolen and I came by this store while driving to the post office.
I stopped on my way back and while I had to wait some time because some customers were kind of weird, but ok that's not the shops fault.
So I asked for the knife I wanted and yes they had a similar kind, and I got what I wanted. They had some tips where not to go in the area and such. Yes while I got something that is street legal in all states, some PD's just will take it and hope you sue them.
As I don't have time for this game, I am happy that they warned me about it.
So if you want great customer service, just go there and they will help you as good as it goes.