Nothing like starting the day with a barely warm cappuccino. Seriously, there's just no excuse for that. First time I've ever one I've ever sent a coffee back. If the cups are cold, warm them up first, or store them on top of the espresso machine!
Seriously, you have got to get the basics right, or the rest of the place is going to be in trouble. The granola was meh. And "out of oatmeal" at 730am Saturday morning?