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  • We started the tradition of eating her for a birthday celebration and after our last visit we will not be returning to this location. The food is ok, usually I get the chicken tenders which are not that great. Since we only ate there 1-2 times a year I guess it's easy to forget. Their menu could use some additions as there aren't that many options for the $10 combo card. Our last visit was horrible. We always go when it's not so crowded. And the night we went there this last time there was maybe 4 occupied tables. Our waitress, sherry was horrible. She rarely came back and very much did not earn a tip. She never came back to refill drinks until our meals were complete I think was the next time she came back to refill drinks. One asked for bread and butter which she went to get and NEVER returned with. We had a baby with us who needed her diaper changed and while I hate to discuss bathroom issues sometimes when you have to go you have to go. Especially while pregnant. My sister and I got up to go to the bathroom and my brother in law got up to let us out of the crowded booth, and our never present waitress came up to our table in a rude tone and asked us where we were going...... Never in my life have I ever been asked by a waitress where I was going when matters need taken care of. While she did give us birthday sundaes they tasted like the ice cream was freezer burnt. It was a nice gesture though but I can still remember how watery the ice cream tasted. Nasty. It also took forever to get the check. So then we went to the gameroom and had a great time in there but still the first part of the night left a bad taste in our mouths. So 2 days later I was able to find the time to call. We all get busy and 2 days was a reasonable time to speak with a manager. I called and was met by a rude manager. I think his name was Mark. Throughout the call he kept mentioning "I wish you spoke with us that night" he was rude throughout the call. He kept wanting the waitresses name, I was able to describe her and like I said at that hour we were eating only 4 tables were being used. Not that hard to find out who it was. He looked through the receipts and I described everything everyone was eating STILL he claims he couldn't figure out who our waitress was. We needed to leave right away since we needed to pick something up. So I called corporate. I can tell you if you have an issue with this place that is the best place to call. The main manager at the Westlake location was supposed to call but that never happened. We were given $40 in free credit which we will be using elsewhere. And we will never be back to that location.
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