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| - I visited the Vavoline location at 9020 Lawyers Rd, Mint Hill, NC 28227 on 11/5/17 around 11:30a.m. As I was leaving the location, my truck cut off at the red light. I didn't think anything of it because I know that I need to get my throttle body cleaned again. The truck immediately started and I continued to travel towards Matthews Mint Hill Rd. My truck began making a loud rattling sound and then abruptly cut off. The "check oil level" light and "engine oil pressure" light began to blink on an off. I've never seen this particular light before, so this worried me. I cranked the truck again and tried to make it home so that I could inform Vavoline of what was going. I didn't have my cell phone because I didn't plan to be gone long. My truck cut off again on Willgrove Mint Hill Rd. I walked to the house of where my truck was parked and the homeowner allowed me to use her cell phone to contact the store. I contacted Vavoline and explained what was going on. After being placed on hold repeatedly, Dillon (the manager) stated that he would come out to see what the problem was. He came out and looked at the oil stick and stated that "they didn't put enough oil in my truck". I'm thinking to myself, "enough or none at all?". Just so happened he bought oil with him. He put a gallon of oil in my truck and then we tried to start the vehicle. The battery had gone dead due to the flashers being on and or the system shut down. Dillon and I then came to my home, which was up the street to retrieve my battery cables. We then went back and tried to start the truck again. After numerous times, the truck didn't seem to want to stay cranked. He then proceeded to say that this may not have been an oil issue at all that there maybe something wrong with my fuel pump, blah, blah, blah. He then attempted to call back to the store and informed me that the District Managers were not in on the weekend and the only we could do was to tow the truck. I then jumped in the truck and cranked it and it remained on. He gave me his number and apologized again. He explained that if I didn't make it home to contact him, which he provided his cell number. I made it home and left the truck on for a few minutes to see if anything would happen, but nothing happened as it was parked in my garage. I left to go back to the store and here again, a heard a loud rattling noise. I was thinking that my oil pan may not have been tightened or something was going on. I went over to Vavoline and asked Dillon to take a look at the pan, he said that everything was tightened and there wasn't an issue but the noise stopped. The oil needle now falls below 0, where it NEVER HAS until today. I told him the oil pressure light was still coming on, and of course, he tried to say it was my truck that was the issue. My Tahoe is a 2001, with 372k miles on it. I get my oil changed every 3 months and have NEVER had to replace anything other than a fuel pump, which I replaced twice in 16 years. He goes to read the codes and says that I need an oxygen sensor, blah, blah, blah... I knew that before I went there. I know my truck. Had I gone to Take 5 like I normally do, this would've NEVER happened never received a receipt because their machine was down. I was told that it would be emailed to me, but I never received it. Thank God for the 2 witnesses and the sticker in my otherwise I'm sure they would try to say I never went there. I will NEVER advise anyone to go to Vavoline.
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