I'm very disappointed to say that the price quoted and how I was billed was vastly different from what I was charged. I was told that because they have other jobs that I would be billed from the time they arrived until the time they were done. Which is exactly what I was billed previously. I used them 3 years ago to move a living room set with oversized couches, my bedroom and kitchen and it took two hours start to finish. It was incredible! Today I used them to move even less than before: 3 dressers, a bed frame and a bookcase and a few bags of clothes. (No couches, no mattresses)They took twice the drive time to get to me and billed me for the time it took them to get there! From Lakewood to Parma 2 hour move, Parma to Bedford 4 hours? I called to complain they immediately became combative about what I was told at the time I scheduled the move versus what I was being billed. Going on about "that's how the game goes", and "I've been in this 47 years"... Not once did he ask what I wanted or what my expectations were. And because I was angry about them being late they took 15 minutes off like they were doing me a favor. Lesson learned: Never do business without your quote in writing!