I stopped going here about a year ago and today I realized why. Out of convenience I decided to go get a shellac mani. I ended up with gel overlay even thought I said I don't want to look like I have fake nails. The shape was so crooked and terrible I ended up filing it myself. It looked so unsymmetrical and I already had a beautiful shape! She didn't even need to reshape it! The best part is I wanted a French manicure. Well apparently only one person knows how to do it there and it was the most awful French I've ever seen. Looked like I did it was my left hand as a right handed person. I rarely complain or leave bad reviews but I asked her to take it off because I hated it. She kept trying to fix it and it kept looking worse. Then the other girls who worked there were trying to convince me that it looked nice. In the event I have a nail emergency I will overpay at organic nails down the road but at least they do a great job. Otherwise I am making the trip to my nail salon on the danforth where I always look and feel fabulous. Oh yes I forgot to mention this appointment took 2 hours and 15 minutes!!!! Ahhhhhh