I purchased some shoes for my mom a while back but they were too narrow. My mom never told me they did not fit and I threw away the receipt.
I took my mom to exchange the shoes since they never did fit or were worn. After speaking to the store manager Carol, she said due to the fact that they were worn and we did not have a receipt there was nothing she could do. Mind you, SAS shoes are expensive and I decided to speak over the phone to the regional manager Lisa who accepted to return the shoes for an exchange.
Carol decided to tell me she was going to do a one time courtesy exchange even though we were ABUSING THE RETURN POLICY!!!
It was not only unprofessional but rude of Carol to make such a comment.
It's very concerning to know there are employees as old as Carol to act in such manner.