YSL Counter at Nordstroms.
I have shopped at Nordstroms my entire life, and I've never had this much hassle before. I had three products from YSL that my mom bought for me that just didn't suit, so I brought them back for an exchange. The poor saleslady had to keep going back and forth between me and her manager because, even though the products were bought at Nordstrom, I didn't have the receipt. It was so much hassle the saleslady and myself, just for an exchange.
In the end, they exchanged it. The saleslady herself was super friendly and introduced me to new products and helped me try on a bajillion different red lipsticks. She even gave me samples of products she thought suited my skin.
But seriously, Chandler Nordstrom, all that back and forth for an exchange?