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  • Short version of my experience of getting 3 panels of glass installed on a workout room wall: Initially my interaction with Frameless Glass was very impressive. They followed up quickly on the estimate and I chose to move forward, I put a deposit down and then the problems started. This process started April 4th, 2018 and is still not resolved as of June 19th, 2018. Overall they have scheduled 8 appointments (no showing on 3 of those). The original work was very poorly done, and got approval from a supervisor to be re-done. They also ran my credit card for the balance without my authorization and ran it through a different company name, Vision Glass. The second go around was unable to be finished because they broke the mirror while removing it from the wall. I asked for a refund and was told only half of the money could be refunded but they couldn't refund the deposit. I finally settled for them to come and do the job right - they came and it's not any better. They still won't refund the deposit. It seems this company is incapable of doing the job right. I have been very patient and have kept my cool with dealing with them, but it has been SO frustrating. I am working with the credit card company to dispute the charges and so far that is looking very hopeful that I'll get my money back. I would not recommend this company.
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