Please don't EVER higher them and experience what I and many others have experienced (read the other reviews).
They showed up demanding full payment up front. They estimated 7-8 hour job....it only took under 4 and even if they were inexperienced real movers they could have done it in 3 hours.
Why were they worse than an inexperienced real mover? Here's why:
- one didn't know how to use a dolly down stairs
- when another was using a dolly to carry boxes the lead guy told him to stop and to carry them one at a time
- they placed the items inefficiently in the truck and made us have to rearrange items so that we could fit more
- they constantly verbally reminded us that they were not responsible for any damages
- they unexpectedly moved their truck to load a few remaining items and blocked the entire street preventing traffic from passing (and there was more than enough space to reverse into the driveway)
- when all was in the truck and we were about to leave to the drop off location they stopped the truck to add oil
- their truck had a big whole in the roof (luckily it didn't rain)
- they were so careless with unloading we had to put one of our friends in the truck to hand them items and had others follow them inside....even with that they still damaged doors, walls and items by the way they roughly handled the items
- one of them stopped while carrying something and didn't continue until we got him a bandaid for a finger he cut (this is after we even offered them slip-proof gloves)
- one of them stopped working and made motions as if his back was hurting
At the end of it all we called in the main office to clear up the payment as what was agreed over the phone was different to what they wanted and had already given them. While the guy on the phone yelled and was extremely rude (and threw many F-bombs), the movers took off....they took off because they over charged us and already had our cash.
I have filed a formal complaint though: https://www.ontario.ca/page/filing-consumer-complaint
And you should to if it happens to you so together we can prevent them from doing this to others.
If you haven't used them yet then PLEASE DON'T call them unless you want to do a report on scamming movers and video tape the entire scam then give it to the media to share broadly.