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| - I love Bare Escentuals products and have gone to several of their boutiques on a regular basis, including the one in Cherry Creek, Denver, and the counter at Macy's on State in Chicago...The only applicable description of my experience at the Madison location would be BIZARRE. My husband and I walked in for me to quickly pick up some Mineral Veil powder to replace the supply that is in my combo brush/powder dispenser. I'm not a huge make-up person and I got this gizmo at Sephora a couple years ago. Anyway, my husband and I were kind of looking around to find the right shade when one of the two sales clerks there came over to us and asked if we needed help. I described what I needed and she said, "Do you want the foundation or the regular Mineral Veil?" And I said, "I don't use foundation, so I guess I want the regular one." She seemed confused and started to show me foundation. I said, "Sorry, but I don't use foundation." She said, "Well, I don't understand because the plain Mineral Vein is meant as a finishing powder." I told her that I understand but that it also works very nicely on its own for those of us who don't need/use foundation. She still seemed confused and said, "But Mineral Veil doesn't actually DO anything." Really?? A sales person who wants to argue about the relevance of their own products?? So I said, "Are you familiar with the product I'm talking about?" She said yes, which clearly, she was not. Her face was very pock marked and caked with make-up, so maybe she was just sour that some people don't need to use as much product. In any case, my husband didn't say anything but I could tell that he wanted to get out of there so I said, "You know what? I have the brush/compact in my car...Should I bring it back to show you what I'm talking about?" And she said YES, that that would help her. Needless to say, we left and never came back. I can't believe that BE employs such an idiot in Madison but it cost them a sale. We noticed a Sephora and went there, got the product I wanted (which BE itself says conceals imperfections and fine lines while decreasing pore size)...Clearly, this woman had no idea what I was talking about, much less what she was talking about. BE still made a sale on the product when I bought it at Sephora but I'm sure it was at a loss. In any case, it makes me think twice about shopping at one of these boutiques again. This woman definitely needs to be retrained in customer service or let someone else more competent have a job. Sales isn't tricky-- just be helpful to customers and make the sale! Especially when they come in wanting buy!
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