Well after you negotiate with someone and both parties come to an agreed out the door price, then you shake hands your preliminary estimate goes out the window. The difference between a shady business and a honest business is admitting when you made a mistake and accepting the consequence of the mistake. It is never based on whether or not you make a mistake because that happens. It is how you handle the mistake and in this case you handled it not very well. People should know that you change your prices when you think your not making enough. When your completed work order was given back surprisingly enough it was exactly the same as the other quotes we received. So either you are saying that you use bait and switch techniques or your saying that your estimators do not know how to properly estimate repairs on a vehicle. Either way you have not made good, honest and reliable business choices when it comes to my experience with your company.