I didn't have an appointment but they fit me in on a Saturday, their busiest day. I didn't wait long, and the staff kept me informed about when they could see my dog. The entire staff was friendly and helpful. Dr. Flick gave my dog a thorough examination, prescribed meds and I was on my way. My usual vet's office closed down recently and I was dreading finding a new place for my dogs, CamelWest is my new place!