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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • Let's start from the beginning contacted Golden Nugget property in regards to upgrade to spa room. Was contacted by property or told it would not be a problem when getting to the actual Hotel I was told there were no Spa rooms that none of the rooms had spas. I was also told that this jacuzzi we're located next to the pool and we're open till 1. Get to the room and was pleasantly surprised it was big and beautiful than i began to start using amenities I began to realize the room was not very clean stains on the robe old dirty fork underneath the sink in the bathroom. When I went to grab a tissue from the tissue box was gross. Are safe did not work continue to read error. The windows were filthy covered with dirt so the view wasn't as beautiful as it should have been. We're not really complainers so too us these were minor issues. Woke up the next morning realize there were no coffee cups for the coffee maker kind of a bummer for a coffee drinker. So my husband and I planned our day out and decided we would visit the jacuzzi later that night it was a little windy during the day so we didn't go then. When grabbing dinner to go up to our room my husband stopped at the pool to ask about jacuzzi and was notified that it was going to be closing early because no one was gambling. My husband was very upset this was one of the main reasons why we wanted this hotel for a spa tub or jacuzzi. My husband then went to a manager who shrug their shoulders and basically said get over it. The next morning my husband talk to another manager at the end of the day we got nowhere. So if you believe an old-school customer service where the customers taking care of do not go here. Please look at the following pictures.
http://www.openvoc.eu/poi#coolReviews
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