Dr Cotton was great, but her staff is horrible! We researched our insurance policy and thought it would cover our appointment. The office manager even called our insurance "she said" to confirm they would cover it! So I took my son to the dentist. Then we went back 6 months later. After the second visit the office manager called me and said that our insurance company will not be covering any of the visits after all. Of course I called my insurance company and they said we had misunderstood the information they gave us. But since the office manager had told us as well that our insurance company would cover it, I told her that I will pay for the first visit but not the second. Because before our second visit (6 months after the first visit) the dentist office staff should have told us that insurance did not pay for it! Then we would have never gone to the second appointment in the first place!
So we payed for the first visit. The evil office manager Brooke, who does not have an ounce of compassion in her heart, told me she would be sending me to a collection agency unless I paid for the second visit. Needless to say I never payed because of the principal of the matter and Evil Brooke sent us to a collection agency! BEWARE!