They claim such great service but it is untrue. They dropped off 18 cases of Pergo flooring at a wrong address without getting a signature. When I called and left a message for the owner of the company he never replied. I would never use them on my own but unfortunately the company that was sending my product did. I just got a second delivery and 3 of the 8 boxes of flooring were damaged. I really wish I could give minus stars to show how well I think they do.