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  • I will first start by saying that I normally do not judge employees very harshly. With that being said, the food quality is pretty good. I was impressed by the wide variety of food that Cafe Zupas offers and I was relatively satisfied with my food. However, my partner did not have the same experience. We asked for no tomatoes, peppers, or cheese on our salad and it was made incorrectly along with her sandwich, despite us being the only customers in line. The staff was lukewarm and was cleaning when we came in. I understand how food service works, I'm a young adult and I've worked in the industry before. However, the employees we're preoccupied with cleaning, the two "supervisors or managers" managed the employees, yet neglected to act as inviting members of Zupas. The employees were not very friendly and my girlfriends meal was not up to par. I understand that food may not always be exactly as we expect, but there is no excuse for the level of service we received. We weren't even checked on during our meal. It would require a longtime before I consider trying this location again. Employees continued chatting and socializing before the open sign was even turned off. Disappointed to receive this level of service and I've worked for restaurants before.
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