Last time I was in Charlotte, my husband and I were RAVENOUS after we got off of our flight (it was a LONG day for us). I have been to a LOCAL Counter here in California, but wanted to try the tuns burger that they had as the "Market" burger of the month.
We had the standard sweet potato fries (though I prefer dill pickle chips) as a side, and they were probably super great because of not having eaten almost all day. THe burger was great but yes, the place is VERY cavernous and it was distracting and not fun for my head after a full day.
They were attentive, but the hours REALLY needed to be posted. On the door (they weren't!). All in all, a good experience for the place, though I prefer the one here.