My wife got her first tattoo there last week. Met with Chad twice before going through with it. Even though hers was a very small and simple design (that only took about 4 minutes to actually do) he took all the time in the world with her, joked with her, helped her relax, and got her through it. Both Chad and the other guy were a riot the whole time except while doing the tattoo itself. He was focused and concentrated on the work at hand. The results were as good as she hopped for, perfect lines and a symmetry.. Would highly recommend w/o hesitation!