I usually always rent from Budget for the "great" price. The car was good and clean and no scratches.. The lady who helped me with getting the car was great.
BUT, when I had denied (as always) all additional optional add-ons such as the loss damage waiver when prompted, when I checked my credit card transactions online, I was charged for each day, equalling to over $100. I always book rentals online & in advance to avoid a higher fee. I also always deny the extra options because I have full-cover insurance and have never gotten into an accident.
The lady at the counter even asked if I'm sure because then I would be liable if anything happend during an accident and I said yes. She instructed me as to what to click on the screen and I did as she said (she talked quickly and there was a line so I felt rushed). I even confirmed with her that I wouldn't be charged anything additonal as long as I bring the car back before the end time that I paid for and she confirmed.
I brought back the car a few hours earlier than what I had pre-paid for so when checking my credit card transactions online, I was upset to find the charge after knowing I did not consent. My boyfriend even watched as I declined all the additional options. I called Budget and the lady said there's nothing she can do and I asked for the issue to be escalted but based on what she says, she's insistant that there's nothing she can/will do.
Not going to rent here again because of the support, especially since I confirmed that there were going to be no extra charges.
Moral of the story: don't let them rush you. Check your receipt after to make sure you weren't charged and havee them fix the error before you get the car. Totally ridiculous. Finding any way they can to get money from you. I wold give this 0 stars if I could.