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  • Wish I had read the reviews before I did anything! Our friend Pete (who I already felt was a little sketchy) made me all sorts of promises. "Did you know that AT&T is going to drop Uverse in the next 3 months - so you'll need to pay higher prices to pick up Directv when you have no service?" I told them I didn't want to fill out any forms as I had to speak with my husband first - "oh no - this is just to hold your deal" - luckily I'm smart enough not to sign anything that would place a charge on my card. I kept telling them - this wasn't my account it was my husbands and we just wanted information about switching. So after receiving a confirmation for my new account and installation I call my "sales rep" and leave her a message and to cover my bases I call the 866 number on the bottom of the form that gets me to "First Choice Communications". I explain I want to cancel my order, the service guy asks me why, blah, blah blah - I am automatically switched over to the high pressure sale guy. "With us you get direct access to a representative because we have skin in the game, with them you'll get some flunky that probably doesn't even live in this country.... you'll have to wait hours...." that right there determined he lost the sale. Don't EVER try to sell your service by bashing someone else. I let him go through his pitch and after I said "I appreciate what you've just told me, but I would still like to cancel" I got an "ok" and he HUNG UP!!!! No thank you, no goodbye. And you're bashing someone else's customer service???? Very unprofessional. And BTW - back to Pete - after speaking with AT&T directly.... all lies, just about everything he told me.... glad I did my homework and got out.
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