My experience within the city limits was very good. When it came time to move my stuff well that my friend is a completely different story. They changed the pricing so many times i got dizzy and lost track of who i was talking to . When you don't agree to the rental agreement they take it anyways. Beware.... They say if you say okay on the phone its binding and take it one way or another. I am very disappointed and would like to say unless you want to be held hostage to get your belongings you might just want to rent a truck and a few guys from home depot.