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  • This was my first time ever at a Firehouse subs. I ordered 2 subs to go and the total was $20. I was not expecting to pay $6 for double turkey and $10 for a footlong! After 20 mins my subs were ready and I left the restaurant. I went home and opened the subs. They were hot and mushy and gross. I was unaware that the subs would be hot and was very angry that the girl did not mention this to me when I ordered. I called to see if we could bring the subs back and get cold ones. The manager said no. He said all subs are hot unless you tell us otherwise. They were not friendly. Most places would redo your order and give you a fresh sandwich, but they did not. I will never go here again and I can't believe that the poor customer service.
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