All I can do is groan at the mere mention of their name. This company is a big reason why we moved away from Maricopa. They are unethical, disorganized crooks and can get away with it because they are the only water service for the city. With an unknown sprinkler leak, and origination fees, our first bill was over $240 for a family of 3 in a 2k SF home. Typically, bills ran at least $100, primarily consisting of $90 fees and $10 actual usage.
Long story short, our water was shut off with no notice after we had already paid our bill and we still had to pay $75 for them to "restore service." We had no apology and asked to speak with a supervisor and we were told that was not possible but they would call us back within 48 hours. No one called back. Ended up battling via BBB and were partially reimbursed for the restoration fee. Awful communication and disorganization throughout the ordeal and no one notated properly in their system regarding previous conversations that were had.