Two bad experiences. Once years ago when she couldn't keep the dogs inside the house and they rushed through the door and around the neighborhood. Luckily we both got them back to the house. I think she finally figured that out.
Decided to give her a try again last year for boarding and it was a miserable experience for everyone. She let my dog stay alone downstairs crying all night because she didn't feel it was fair to her dogs to have them upstairs with them. Also left out a bag of potato chips and was angry that my dog jumped on couch and reached bag of chips!! While he was totally unsupervised and miserable all night. The amazing thing was she was angry with him and took absolutely no responsibility!