When my family and I crave a burger near by, it's a toss up between this place or 5 guys (across the street). I prefer this place because you can get a baby burger, under $5 and it's still filling. It's their 4 oz burger.
Sometimes I order it with blue cheese, but then it can get too overpowering, because they put a lot. I guess that's a good thing for some.
It's pricey, compared to Harveys but of course, the taste it not comparable. The patty is just so juicy. It shows on the menu that they'll charge you extra if you get a sauce as your dipping sauce. I've never been charged, for all the times that I've been to a hero burger. When I ask for the sauce, I ask to have it on the side. Maybe it's a smaller container than a regular sauce for dipping?
For this location, it's usually clean or there's someone already cleaning it. The staff has been very friendly to us every time we go there.