Very bad experience. my dad had a bad cough and needed to see a doctor. I called the service and reception at first told me they were fully booked, then she called again and said someone called, they got all the health card information and phone number and said the doctor would be there between 8-1130pm and the doctor would call before they came. At 1145, I called again and they said we were still on the list and the doctor was coming but running late. I called again at 1230, and reception was close. No doctors showed up or even bothered to make a call to let us know they were not coming. Totally a fraud!! very disappointed and they totally took advantage of sick people who are in need. Terrible!!