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  • Dishonest business, even though the technicians are nice and good. I had them fixed our water softener recently. When I first called them asking how they would charge for labor to fix the leaking problem, the representative told me overall I needed to pay $105 for labor. To confirm I asked back if there would be any extra charge for labor and the representative said NO. However after the technician came and he charged me another $105 for labor. He said the first $105 only covers 30 minutes of labor and after first 30 minutes they charge $52 per 30 minutes. It is sneaky that they didn't tell exactly how they charge labor upfront. In addition the service manager is really rude. After I explained to him that I was unhappy that the representative didn't tell me $105 only covers 30 min labor and they would actually charge $52 per every 30 minutes, and suggested him that they should tell the client how exactly they charge clearly upfront, the manager said:" We have been doing business like this for 20 years, I could clean out all the charge but don't call us any more for any business! "
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