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  • Bait and switch. Normally I go to my local mechanic for servicing and oil changes but today due to my lack of time and ability to get to where my mechanic is located, I ventured into a Jiffy Lube for a quick oil change. I pulled up and was told my choices, which started at $29.99 and went up from there. Not needing anything fancy I requested the $29.99 service and oil change. After 5 minutes inside, I am brought out by a guy named Shaun, who tells me that the service I asked for was "a promotion only" and is not available. I would need to upgrade to the $39.99 service. Obviously I freaked out and called him out on the bait and switch. To his credit he did bring the price back down to the original one we agreed on, and he upgraded me to Shell oil as well. I also had a couple of lights changed out that were not working and they did the servicing just fine. However, I was still a little upset at the fact that I had to fight for the price we agreed on when I pulled up. Look, I was aware that Jiffy Lube has a reputation for doing this sort of thing before this incident, I just didn't want to believe they would do it to me... Bait and switch is THE WORST form of upselling and it does not sit well with folks. When will they learn that? The excuse changed over the course of the 40 minutes I was there, which showed me they really don't have a legitimate reason for pulling that stunt on me. Here's the list of excuses I heard: 1. The promotion price was wrong 2. The promotion is for Tuesday only (nowhere did it say this) 3. Our guy is new (the guy who quoted me the price) 4. Corporate makes us post this price (even though they couldn't offer it to me) Listen, I get it. Upselling is a part of this business. But the way they went about it was poor. The service was fine, Shaun tried to make it right, but overall I wasn't too impressed. I'm fairly sure I won't be back.
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