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| - FFS came to my rescue.
I recently reorganized my entire home and wanted to set up a cleaning. I was in New York, scheduled to come back to Vegas the following week, and I initially called a different, also highly rated, cleaning company. We set up the appointment, confirmed it for Wednesday at 9am, and I flew back Tuesday night to be here for the appointment. Wednesday morning rolls around and I find it strange that I haven't heard from the other company since booking the appointment the previous week. No call to confirm, no email, etc. So I call them. And, to make a long story short, the girl working their computer failed to confirm my appointment in their system, and so their team was double booked. She was apologetic but it still didn't solve the fact that I was SOL on getting a cleaning that day! I was so frustrated!
I went back to Yelp and called FFS. I spoke to Rachel, nearly begging for a same-day accommodation. She was so understanding, and told me she would call one of the girls she already had cleaning another place that morning to see if she was willing to clean my house in the afternoon. Thank goodness everything worked out! Chasity showed up at 1pm, she stayed for 5 hours, cleaned my entire house top to bottom, and the best part? The price I paid to FFS for same-day service, was less than my original quote from the first company. I'm so glad that first company was unorganized, as I would have never had to frantically call around to find this company. Thank you!!
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