This store was recommended since I needed a bike that would not only fit my needs but also fit me. I need a bike for exercise due to some knee and back issues. Met with Kenny and he was knowledgeable about which bike would be best for me. I added additional items to the purchase. This is a much better experience than the previous bike store I had visited. My bike will be built and ready in about a week. I'll add to this review once I've received the bike. But so far so good.....update...went back to the store to pick up my bike a week later and couldn't ask for better customer service. 100 % satisfied with the trek store.