The only reason why I give them two stars is because the rooms are decent. We stayed with them for two nights, an hour after checkout I realized I had left my black bag in the room so I called and let them know, they then told me housekeeping did not even get to the room yet and they would call me back. Three hours go by, I call back and then told the same thing. Four hours go by and then again, told that housekeeping did not get to the room and they would call me. FIVE hours go by I then call and while I am on hold, started to drive back to the hotel. When I arrive I am then told nothing was left in the room at all! I left, and while I was in the car started thinking, I called again while in the parking lot and asked if there was a black bag. I think get a "oh, yes, there was a black bag but the housekeeper put it in the garbage thinking it was trash" so within the past five almost six hours no one said anything about throwing away and of my belongings especially a black bag that was not in a trash can but on the hotel bed! Needless to say I am looking into taking further action due to this shady company. Never staying at any of their locations Ever!!!!!