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| - I actually never write posts with regards to service or my experiences but I feel I must do so now. I should start by saying I have used Bug Guardian at 2 houses for over 2 years. In fact, last year my roommate posted about how wonderful our service and technician was (in which, we received a free service as a thank you for the post). I must say however my last 2 months experience with Bug Guardian has been far from the rest.
In August, I received no reminder call or even a warning that my tech I had for over a year, and felt more than comfortable with in my home, had been replaced. I was actually in my pool on a Saturday afternoon when my gate opened, dogs went running and after I got out of the pool I found a new technician spraying my backyard, and spraying my dogs while at it. I asked who he was and why no confirmation text, and I also asked if my dogs were okay to be outside, as I knew from previous services, they were not. He said, they were fine but once I put them in the house, advised me to keep them in for 30 minutes. He continued spraying the outside of my house, and left. I was hoping he was just caught off guard, as I was, and the next service would function as all of my other services with bug guardian had in the past. On Friday evening however, at 8:15 (a little late), I got the reminder text I had asked for. I spent all afternoon Saturday waiting for my technician to arrive so I could have him spray the inside of my house and show him around, in the event I wasn't home in the future. That was until he didn't show up. I never heard from anyone, as to if there was an emergency, etc. NOTHING.
I called into their office Monday at 12:30 to follow up, no answer. I finally decided tonight (Thursday) after not hearing anything to leave a message requesting a call back. I did get a call back from the Owner/Manager, I am unsure. The gentleman I spoke with was far from polite and should probably get a course on common courteously and customer service. I explained to him my concerns, when I was told, my service had taken place on Saturday.
I was home all day Saturday, but even verified my outdoor camera before beginning to call. I told him I was certain no one showed up and no invoice was left in my door as it had been several times in the past. I was then put on a 3-way call with my new technician who said he was sure he came but didn't have the paperwork in front of him to say what time. The solution, have him come "again" this weekend. Typically, this would have been fine but when I discussed my concerns about having my house opened to a technician who doesn't show up, lies, and isn't trust worthy, I was told I was giving an "off-vibe" and that I was making up that I had called. The Owner/Manger was certain I hadn't called, even after I offered and later sent a screenshot of the calls. When asking for a new technician, to possibly rectify this situation, as I wasn't certain the man who had serviced my house, was a good fit giving my experience. I was told, he didn't understand why I didn't understand my appointment was scheduled on a certain day of every month, and didn't understand why I wouldn't want a man who just lied about showing up at my house. I opted to cancel my service, when I was hung up on. I would advise you look elsewhere when looking for a long time service, it has been made clear, the management does not care as long as they can run your card monthly.
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