I've been going here for years now with my 2 dogs. I do have to give them credit that the grooming they do is good each time, but I have asked the front desk personnel to include in my dogs permanent notes/records to clean their ears out with each full groom. These are professional groomers and they still can't clean my dogs ears out, it's a hit and miss situation, sometimes they do, sometimes they don't. What gives? Maybe I need to find a new dog groomer that is able to clean ears. Every. Time. I shouldn't have to check their ears for cleanliness before I leave the salon.